Refund Policy
1. Services Provided
At [Pearl Rose Nails], we provide professional nail care and beauty services by appointment and walk-in. Customer satisfaction is very important to us.
2. Refund Policy Overview
Due to the nature of our services, we do not offer refunds on completed services. However, we are committed to customer satisfaction and will work with you to resolve any issues.
3. Service Issues or Concerns
If you are not satisfied with a service, please let us know within 3 days of your appointment. We may offer:
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A complimentary fix or adjustment to your service
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A partial credit toward a future appointment (case-by-case basis)
We do not provide refunds simply due to a change of mind or preference after a service is completed.
4. No-Show & Cancellation Policy
To respect everyone’s time:
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Please cancel or reschedule your appointment at least 24 hours in advance.
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No-shows or late cancellations (less than 24 hours) may be charged a cancellation fee or may lose a deposit (if applicable).
5. Prepaid Packages & Gift Cards
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Prepaid services or packages are non-refundable, but they may be transferable.
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Gift cards are final sale and cannot be redeemed for cash.
6. Contact Us
If you have questions or would like to report a service issue, please contact us:
📧 pearlrose194@gmail.com
📞 +1 347-369-6783
📍 1610 E 19th St, Brooklyn, NY 11229
7. Changes to This Policy
We reserve the right to update or change this Refund Policy at any time. Changes will be posted on this page with the updated Effective Date.